Returns Policy


Delivery of Sales Tools and Spare Parts

We offer free next day delivery for any order over £30. For orders under £30 a charge of £3.99, non-recorded, or £4.99, recorded, will apply. Next day delivery is available on orders received before 2pm. See Terms and Conditions for next day postcode exclusions. Note we are currently only able to deliver to the UK.

Returning Unwanted Sales Tools and Spare Parts

You have the right to cancel and return any items purchased for a full refund, providing they are returned to us within 28 days in their original packaging and in saleable condition. You are responsible for paying any postage or shipping costs incurred when returning any unused and unwanted items. We will refund the purchase price within 14 days of receipt.

Returning Defective Sales Tools and Spare Parts

If you would like to return any defective items purchased from us for a replacement, repair or refund, please contact 0115 9849148 or email contact@gyproctools.co.uk to arrange collection. See Terms and Conditions for full details

Tool Hire Delivery

Hire tools will be delivered and collected by our own courier service and charges for delivery, returns and exchanges are included in your tool hire price. If you order before 2pm we'll get your tools to you the next working day*. If you would like your tools delivered to you at a specific time of day, or at the weekend, we can offer that service for a small charge at check out.

* See Terms and Conditions for next day delivery postcode exclusions. We can currently can only deliver to the UK.

Tool Hire Exchanges

Tool Hire exchanges are free as part of your hire contract. To exchange a faulty tool, log onto your online account, select the tool(s) you need to exchange and we will be in touch to arrange a collection. You will then need to print a return label for each tool and package them ready for collection. If you contact us for an exchange before 2pm you'll receive a replacement the next day*, so you have no down time. If you would like your tools delivered to you at a specific time of day, or at the weekend, we can offer that service for a small charge.

*See Terms and Conditions for postcode exclusions.

Off-Hiring Tools

To permanently off-hire any tools, log onto your online account and select the items you would like to return. You will then need to print a returns label for each tool and package them for collection. Collection is free as part of your hire contract. Equipment remains on hire, and therefore chargeable, until it is handed to our courier.