Gyproc Tools Website Closure – Important Customer Information
We're making some changes, and the Gyproc Tools website will be closing soon.
To help you understand what this means, we’ve created this page with all the key dates, information on what you can still access,
and details on how we will continue to support you.
Key Dates
- Last day to place an order: 20th February 2026
- Website closes: 1st March 2026
Ordering
You can place orders until 20th February 2026. After that, the checkout will close.
Existing Orders
All orders placed on or before 20th February will be delivered as normal.
Returns
Please visit our Returns page for details of our returns policy
Account & Order History
Customer accounts become inaccessible after 1st March 2026. We recommend that you download any invoices before 1st March for your records.
Invoices can still be requested from our Customer Service team until 1st June 2026.
For tools from other leading brands, you can continue to buy directly from their websites or locate an authorised stockist:
TapeTech – Find local stockists at https://tapetech.com/
Flex Tools – Explore tools and stockists at https://www.flex-tools.com/en-gb
Customer Support
Freephone: 0800 032 6345
Email: okarno@saint-gobain.com
Hours: Mon–Fri, 8:30am–4:30pm
Yes — you can place orders until 20th February 2026. After that date, the checkout will close and no further purchases can be made.
Orders made on or before 20th February 2026 will be processed and delivered as normal, and you’ll continue receiving your usual order and delivery emails. Our team can still help with order tracking, delivery questions, or invoice requests.
Returns, Exchanges & Warranty Support
Even after the site closes, your rights remain protected.
• You have the right to cancel and return any items purchased for a full refund, providing they are returned to us within 28 days in their original packaging and in saleable condition. • You are responsible for paying any postage or shipping costs incurred when returning any unused and unwanted items. • Refunds will be issued within 14 days of receiving your return
• Contact our Customer Service team for support • We will arrange a replacement or refund • Photos or videos help speed up the process, so please have these ready to share with our Customer Service team.
• These may fall under the manufacturer’s warranty. • Contact our Customer Service team for support
• Your account will no longer be accessible after 1st March 2026
• Please download any invoices or order details now for your records.
